How To Exceed Customer Expectations - AJG Construction

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How To Exceed Customer Expectations

Published on Thursday, 22nd November 2018

Categories: AJG News, Home Improvement

We understand that choosing a construction company can be a difficult, and sometimes intimidating decision for many people. That’s why, when you choose AJG Construction we want to delight you as a customer by exceeding your expectations on every level.

How To Exceed Customer Expectations

AJG Construction get a large amount of business from repeat custom or personal recommendation. We are really proud of our reputation that we’ve built up over the years and we work hard to maintain it. We value our satisfied customers and are very grateful for the recommendations that they make, online and offline. We seek to continue exceeding expectations and to attract more and more customers who are keen to see what all the fuss is about.

How we aim to excel

There are a number of ways in which we aim to go above and beyond the service that customers can reasonably expect us to offer. Let us tell you a little more:


AJG Construction are members of the Guild of Master Craftsmen. This means all our work is guaranteed by the Guild’s insurance guarantee scheme which offers our clients a high-level of confidence in our work. Membership of the Guild of Master Craftsmen is only available to vetted and reputable professionals. Our membership showcases our high-level of skill and integrity.


Excellent partnerships
AJG have excellent partnerships with other highly rated businesses in Staffordshire. For example, we work with well-established brands such as Porcelanosa, Croft Architecture and Plumbits in Stafford to ensure that the materials and services we offer are of the very highest quality and sourced from people that we know personally and trust.


Innovative thinking
Here at AJG we are never happier than when we are brainstorming ideas with our clients. We are also equally happy to be led by your own creative ideas. If you do require our input, we can take an active role in helping you to create a beautiful bespoke design. We pride ourselves on the ability to think outside the box and come up with innovative design solutions for your project.


Planning permission advice & expertise

Seeking planning permission can be a real bugbear if you wish to build an extension or make some other big changes to your property. We strive to make this process as easy as possible for you by offering our knowledge and expertise on building regulations and planning permission. We have worked in this industry for many years and are always happy to share the benefit of our experience to make planning permission less of a headache for our clients.


We go the extra mile
AJG Construction are willing to go the extra mile. Once you have worked with us we think you will agree. We have no interest in cutting corners. We want to complete your project to the very highest standard possible whilst still bringing it in on time and on budget.


Honesty is the best policy
We are serious about honesty. We can’t see any benefits to underestimating how much time or money a project is likely to take. You can trust that we will always be up front about time scales and budgets, even if the facts and figures don’t quite match your expectations. We believe honesty upfront is the best policy rather than disappointment further down the line. We will however always offer a fair, affordable and competitive quote.


We understand that having builders in your home can be disruptive and stressful. We take this into account and aim to cause minimal disruption when working on a project. We want to keep your stress to a minimum and try to inconvenience you as little as possible. You can also feel safe in the knowledge that we keep our work areas tidy and clean up after ourselves at the end of the day.


Health and safety
We take health and safety very seriously and adhere to industry standards and guidelines. We want the working environment to be safe for both us and for you.


Fair pricing
We want to exceed your expectations on price. We always aim to give you a variety of options for you to pick the best option for your budget. We believe in fair and honest pricing and guarantee that there are no hidden costs.


Overall, we have respect for our clients. We are a friendly and polite team who pride ourselves on punctuality and great communication. We are mindful of the fact that we are working in your home or on your premises and offer a high-level of courtesy at all times. Why not give us a try for your next project and see how we can exceed your expectations!

For more inspiration and advice on all building services across south Staffordshire, join the discussion over on our FacebookTwitterYouTubeLinkedIn or Instagram pages.

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